All sales are final.
Since flowers are perishable, returns are only accepted under specific circumstances. If you have an issue, please inform us within 24 hours of delivery. If you’re calling after hours, leave a message with your phone number and a time to reach you, and we’ll call you the next business day.
We’ll gladly replace any damaged item that may have been affected during delivery.
Due to the perishable nature of flowers, we don’t issue refunds. However, if the issue can’t be resolved, we may offer an in-store credit.
Returns are only accepted on a “quality” basis. Issues of “not liking” the arrangement aren’t grounds for a return.
As flowers are perishable, it’s the recipient’s responsibility to water them to ensure they last as long as possible. They should also re-cut and water the arrangement.
If you’re ordering flowers for someone else, make sure you choose something they’d like. Style preferences aren’t grounds for returns.
Since not all flowers are always in season or in stock, Christine’s Floral Designs reserves the right to substitute blooms with a similar “look” and feel without prior consultation. We’ll do our best to make the arrangement as close to the advertised picture as possible. If you need a specific product, please call and check for its availability.
Delivery times are generalized to “morning” and “afternoon.” If you need a timed delivery, please call our designers to make those arrangements. Timed deliveries may require an additional fee.
As the sender, it’s your responsibility to ensure that the recipient will be at the delivery location on the date of delivery. If the recipient goes home early (if delivered to a workplace) or is out of town (for home deliveries), we won’t be able to issue a refund or exchange as we’ve fulfilled our obligation to deliver on the date requested by the sender. We don’t call ahead to check if someone is home unless requested, as we don’t want to spoil the surprise.
Need help?
Contact us at 1-619-569-4717 for questions related to refunds and returns.
